39bat Privacy Policy — Your Data Is Safe With Us
Here you'll find a clear and transparent overview of how we collect, use, and protect the information you share while using 39bat.
Last Updated: January 2026What Information We Collect
Account & Identity Information
When you register on 39bat, we collect your name, date of birth, email address, mobile number, and a username. A copy of your National ID (NID) or passport may be requested to verify your age and confirm your identity. This information is used to keep your account secure, authenticate logins, and meet legal requirements. Each user is responsible for keeping their information accurate and up to date — providing false details may result in account termination. Registration is strictly prohibited for anyone under 18, and relevant information is collected as a mandatory part of age verification.
Device & Browser Information
When you access 39bat, your device type, operating system, browser version, Device ID, and IP address are collected automatically. This data is primarily used to maintain platform security, detect fraud, and improve service quality. When you log in from multiple devices, this information helps identify unusual activity. We do not generally collect your precise GPS location, though an approximate location may be determined based on your IP address. When using the platform via a browser, cookies and local storage data are also collected — covered in more detail in the section below.
Payment & Financial Information (BDT)
39bat processes transactions in Bangladeshi Taka (BDT / ৳), and your payment method details — such as bKash, Nagad, or bank transfer information — are handled securely for this purpose. We do not store full bank card numbers or PINs; payments are processed through secure third-party gateways. Your deposit and withdrawal history, amounts, and dates are retained as financial records. To comply with AML (Anti-Money Laundering) and KYC policies, additional verification may be required for transactions above a certain threshold. This financial data is shared only when required by law or upon request from a regulatory authority.
Behavioral Usage Data
We collect behavioral data including how long you spend on the platform, which pages you visit, which games or betting markets you prefer, and when you are most active. This data is used to personalize your experience and display relevant promotions and offers. By analyzing session data, we can identify which features are most used and where improvements are needed. This information is not sold in a way that personally identifies you — it is used solely to improve the platform as a whole.
How & Why We Use Your Information
Service Operation & Improvement
39bat primarily uses your information to deliver the platform's core services — account creation, login verification, processing betting transactions, and distributing winnings. We analyze your preferences and usage patterns to plan new features and improve existing ones. Technical data is used for troubleshooting and system maintenance. Your email address and mobile number are used to communicate with you — for transaction confirmations, password resets, and promotional notifications. If you prefer not to receive promotional messages, you can withdraw that consent at any time through your account settings.
Security & Fraud Prevention
Keeping the platform secure is one of our highest priorities. Behavioral and technical data is used to detect unusual login patterns, suspicious activity across multiple accounts, or abnormal high-value transactions. If suspicious activity is detected, your account may be temporarily suspended while we ask you to verify your identity. Our fraud prevention measures protect all legitimate users and keep the platform safe. This data processing is carried out on the basis of legal obligation and may be performed without user consent where required by law.
Legal Obligations & Regulatory Compliance
39bat is required to retain and process certain data to comply with applicable laws in Bangladesh and international financial regulations. Identity verification records must be kept for a defined period to meet KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations. We are legally obligated to provide relevant information when required by valid orders from courts, investigative bodies, or regulatory authorities. This processing takes place within a legal framework that does not compromise user privacy. Where information is shared for legal purposes, we will attempt to notify the user wherever possible.
Data Retention & Security
Data Retention Period
All your data is retained while your account is active. Even after account closure, certain information may be kept for a defined period due to legal obligations. Financial transaction records are generally retained for a minimum of five years, in line with international financial regulations and AML policies. Identity verification documents (KYC) may be kept for at least three years following account closure. Data from inactive accounts is automatically anonymized after a set period so that individuals can no longer be identified. If you request account deletion, any data not subject to legal retention requirements will be removed as promptly as possible.
Technical Data Security Measures
39bat uses industry-standard encryption to protect your data — all data transmissions are secured via SSL/TLS protocols. Sensitive data stored on our servers is kept in encrypted form, and passwords are never stored in plain text; instead, strong hashing algorithms are applied. Firewalls, access controls, and regular security audits are in place to prevent unauthorized access to our systems. Only staff members who require access for their specific role can view particular data, and all access is logged. In the event of a data breach, affected users will be notified as quickly as possible and advised on the necessary steps to protect themselves.
Data Centers & Storage Locations
39bat stores user data in secure data centers equipped with physical security measures, fire suppression systems, and uninterrupted power supply. All international data transfers comply with applicable laws and international security standards. Regular data backups are performed to prevent data loss in the event of technical issues, and backup data is stored in encrypted form under the same security standards. Periodic penetration testing is conducted by third-party security experts to ensure system integrity.
Sharing Data with Third Parties — When & How
We Don't Sell Your Data
39bat explicitly commits that your personal information will never be sold to advertisers or any other third party. Your data is not a commercial product — it represents the trust you place in us, and we are committed to honoring that trust. Information is shared with third parties only where strictly necessary for service operations and always under rigorous confidentiality agreements. Your data is never transferred to marketing partners or data brokers. Should this policy ever be violated, you have the right to file a complaint with us and to pursue legal action.
Service Provider Partners
To operate the platform, we work with a number of trusted technology and service providers — including payment processors, cloud hosting providers, and customer support software. These partners are given access only to the data necessary for their specific function and may not use it for any other purpose. A Data Processing Agreement (DPA) is signed with each partner, clearly defining the terms for how data is used and protected. Payment gateway providers are PCI-DSS compliant and handle financial information with the highest level of security. This privacy policy will be updated if our list of partners changes.
Data Disclosure Under Legal Obligation
39bat is required to provide information in response to valid court orders, government investigations, or lawful requests from regulatory authorities. In such cases, we provide only the specific data requested — no additional information is shared voluntarily. Where legally permitted, we will attempt to notify the affected user before disclosing their data. The validity of every legal request is reviewed, and we reserve the right to challenge requests that are unclear or overly broad. Protecting our users' interests is our top priority, and we remain committed to upholding user rights even while cooperating with legal processes.
Your Rights, Policy Updates & Contact
Right to Access & Correct Your Data
You have the right to view and correct information stored in your account at any time. Basic details such as your name, email, mobile number, or address can be updated directly from your account settings. To change verified identity information, you will need to contact customer support and may be required to go through the verification process again. You may request an export of your data, and we will provide it within a reasonable timeframe. If you notice any inaccuracies in your information, please contact us promptly.
Right to Data Deletion
If you wish to end your relationship with 39bat, you may submit a request to delete your account. Upon receiving your request, all personal data not subject to legal retention obligations will be deleted or anonymized as soon as possible. The deletion process typically takes up to 30 business days to complete. If there are pending transactions or unresolved financial matters on your account, the deletion process may not be initiated until those are settled. Deleted data cannot be recovered, so please make sure you are certain before submitting your request.
Privacy Policy Updates
39bat reserves the right to update this privacy policy as needed. For significant changes, you will be notified in advance via your registered email or through an in-platform notification. Continued use of the platform after any changes constitutes your acceptance of the updated policy. The date and version number of the most recent update will always be clearly displayed at the top of this page. We recommend reviewing this page periodically to stay informed about our latest policy.
Support & Contact Options
For any privacy-related questions, complaints, or requests, please reach out to our dedicated support team. You can email us at: support@39bat.ws — we aim to respond within 24 hours. For more detailed enquiries, visit our FAQ Page where you'll find answers to common questions. Your privacy rights matter deeply to us, and every request receives careful attention. 39bat is fully committed to protecting your data, and we will do everything we can to address any concerns you may have.